Frequently Asked Questions

Business Hours

8.30am – 5.00pm (Monday to Friday)

Phone

02 8850 3418 or 02 9899 9841

Email

Through our “contact us” page

Deliveries

Delivery cost is additional to the cost of your gift.
For all delivery related questions, please see our page titled ‘Delivery’, this should answer all your questions, if not, feel free to phone us.

Fruit Baskets

The pictures seen on our website are a good indication of what you can expect to receive. As availability of fruits and baskets change from season to season and location to location, occasionally substitution is necessary.

We are often asked why we don’t list exact fruits and quantities of each fruit included in our baskets.

The reason we do not do this is that the availability, quality and cost of fruits change throughout the different months / seasons of the year. If a particular type of fruit is particularly expensive, we will normally put less of this type of fruit in, and more of other varieties. Quality – for example, at certain times of the year and particularly humid weather, strawberries can be of inferior quality, at these times, we will substitute strawberries normally with cherries, lychees, longans and extra grapes.  We do not manufacture our baskets, we create them to be a gift that we would be happy to receive ourselves.

When Placing Your Order

As you progress through the ordering process, you will be able to add a ‘card message’, select a ‘preferred delivery date’, and add any ‘special instructions’.
When selecting a preferred delivery date, please refer to our delivery time guidelines located in the ‘Delivery’ on the home page.

Promotional Codes

To redeem your product or discount you must enter a valid promotional code at the checkout.

  • Not for use in conjunction with any other offer.
  • Code may be used once only in any calendar month.
  • If your promotional code states it is valid for a particular item, it is not available to use on any other products.
  • If the promotion period has ended, your code will not work.

Substitution

Images found on this site are used as guides and occasionally an item may need to be substituted for similar product of same or greater value. Contents for each product may vary slightly due to regional & seasonal availability. Send a Basket reserves the right to make fair and reasonable substitutions according to the practical availability of stock items, flowers and containers.

Pricing

All prices quoted, unless otherwise stated, are inclusive of GST.  All prices, unless otherwise stated, are quoted in Australian dollars (AUD).  Product prices do not include delivery fees.

Five Star Experience

I just wanted to say thank you so very much for taking the time to send these pictures through to me. It is much appreciated. These flowers and fruit baskets you did for our staff were just beautiful!!! I sent it on to our directors and everyone thought so too.

Sarah Hall