Frequently Asked Questions

Deliveries

Delivery cost is additional to the cost of your gift.
For all delivery related questions, please see our page titled ‘Delivery’, this should answer all your questions, if not, feel free to phone us.

*For Christmas delivery information….scroll down.

CHANGES TO OUR DELIVERY SCHEDULES.

Due to  driver shortages  in Sydney and surrounding areas and the flow on affect this has on our couriers workload.

We are temporarily unable to offer same day ‘standard service delivery’ as we have in the past.

We have however, added an option for Same Day Service in the *Sydney Metro area (*the area is as per our courier guidelines, please check the postcode list on the ‘Delivery’ Page) – This service is using ‘point to point couriers’ and orders must be placed no later than 10am to ensure we are still able to book a courier service for you.

Please be aware that deliveries may take place outside normal business hours.

Orders for next day delivery (depending on destination – please refer to our guidelines below) must be placed by 1pm  to ensure we are able to get them made up and booked with our drivers.

For deliveries of flowers in ‘The Hills District’ (of Northwest Sydney), generally orders can be placed online until 1pm weekdays for same day delivery, with our sister business Vogue in a Vase,.

www.vogueinavase.com.au

Julie & the Send a Basket Team.

Delivery Costs

When it comes to delivering delicate or perishable items within narrow time frames or for special occasions like birthdays and anniversaries, opting for quality courier services is crucial.

These services ensure the safe and timely arrival of your precious goods, safeguarding their integrity and freshness.

Though they may be a little more expensive, the investment guarantees reliability, careful handling, and adherence to specific delivery windows.

Choosing quality courier services prioritizes the preservation of your items’ quality and ensures they reach their destination punctually, adding value and peace of mind to these significant moments.

Sydney Metro Classification as per Courier Guidelines

• Postcode 2000 to 2079
• 2085 to 2107
• 2109 to 2156
• 2158
• 2160 to 2172
• 2174 to 2229
• 2557 to 2559
• 2564 to 2567
• 2740 to 2744
• 2747 to 2751
• 2759 to 2769
• 2770

Delivery Guidelines

For important delivery information, please see our Delivery Guidelines Page.

Click & Collect – 

This has been added as an option to delivery on our website – when choosing click & collect…

Recipient details: please enter Click and Collect and the approximate time we should expect you, so we can have your order ready.

Fruit Baskets

The pictures seen on our website are a good indication of what you can expect to receive. As availability of fruits and baskets change from season to season and location to location, occasionally substitution is necessary.

We are often asked why we don’t list exact fruits and quantities of each fruit included in our baskets.

The reason we do not do this is that the availability, quality and cost of fruits change throughout the different months / seasons of the year. If a particular type of fruit is particularly expensive, we will normally put less of this type of fruit in, and more of other varieties. Quality – for example, at certain times of the year and particularly humid weather, strawberries can be of inferior quality, at these times, we will substitute strawberries normally with cherries, lychees, longans and extra grapes.  We do not manufacture our baskets, we create them to be a gift that we would be happy to receive ourselves.

*CHRISTMAS ORDERS & DELIVERY*  

🚚 Important Notice: Due to the high demand surrounding Black Friday, Cyber Monday and the approaching Christmas season, our dedicated delivery drivers and courier services are working tirelessly beyond their usual capacity.

Please anticipate potential delays in delivery times.

Your patience and understanding during this period are greatly appreciated. When placing orders, kindly consider and plan for these possible extended delivery timelines.

Thank you for your continued support and understanding. 🎁

CHRISTMAS DELIVERIES

Christmas in normal times is an extremely busy time for couriers, and with the magnitude of online ordering induced by covid, this year will be even more-so.

Longer distance (Interstate / Country Areas from Sydney) may take longer to get to their destination than normal.

For deliveries within Sydney CBD and Metro areas of Sydney, your order should ideally be placed by 15th December.

If you are sending to a business address, please check their Christmas closure dates prior to ordering.

For Interstate deliveries please allow extra time on top of our normal guidelines.

**Send a Basket will dispatch your order in a time frame to arrive at it’s destination for your preferred delivery date, however once it leaves our premises, any unforeseen delivery delays after leaving us, are beyond our control.

When Placing Your Order

As you progress through the ordering process, you will be able to add a ‘card message’, select a ‘preferred delivery date’, and add any ‘special instructions’.
When selecting a preferred delivery date, please refer to our delivery time guidelines located in the ‘Delivery’ on the home page.

Substitution

Images found on this site are used as guides and occasionally an item may need to be substituted for similar product of same or greater value. Contents for each product may vary slightly due to regional & seasonal availability. Send a Basket reserves the right to make fair and reasonable substitutions according to the practical availability of stock items, flowers and containers.

Pricing

All prices quoted, unless otherwise stated, are inclusive of GST.  All prices, unless otherwise stated, are quoted in Australian dollars (AUD).  Product prices do not include delivery fees

Bulk / Multiple orders

This is designed for customers who are wanting to order multiple items, or place multiple orders at the same time, rather than individual purchases directly via the website.

It gives the capability to order same or varying products to be delivered to one or multiple addresses.

If you’re ordering on behalf of a company, you may like to choose to have ribbon to match your company colours, and have your own gift cards included in your gifts, or we supply cards free of charge.

Please click on the link below to download our bulk/multiple order form.

• For 10 or more Gift Baskets/Gift Boxes we offer 5% discount
• For 25 or more Gift Baskets/Gift Boxes we offer 10% discount

Promotional Codes

To redeem your product or discount you must enter a valid promotional code at the checkout.

• Not for use in conjunction with any other offer.
• Code may be used once only in any calendar month.
• If your promotional code states it is valid for a particular item, it is not available to use on any other products.
• If the promotion period has ended, your code will not work.

Terms and Conditions

By ordering with Send a Basket, you are agreeing to our terms and conditions, which are located at the bottom of each page on our website.

Mother’s Day Weekend Delivery

If Sunday delivery is not available to your postcode then your item will be delivered on Saturday.

Postcodes available for Mother’s Day weekend delivery: