We are open! Covid-safe Deliveries

Australia Wide Delivery

Australia Wide Delivery

Delivery

Whilst we will do everything in our power to oblige your delivery request, below are some guidelines for you.

Gift Basket Delivery - Send a Basket - sendabasket-van

CHANGES TO OUR DELIVERY SCHEDULES.

Due to the current Lockdown in Sydney and surrounding areas, and the flow on affect this has on our couriers workload, we are temporarily unable to offer same day delivery at this stage.

Orders for next day delivery (depending on destination – please refer to our guidelines below) must be placed by 12pm to ensure we are able to get them made up and booked with our drivers.

 

FRUIT & FLOWER ORDERS – We know that many of our customers have been disappointed with being unable to order Fruit & Flowers.

With the ongoing lockdown restrictions, and variations of these restrictions throughout Australia.

Our website is currently unable to offer fruit or flowers by ordering online.

If you would like to phone or email us (details in ‘contact’ section of our website) we will be able to advise whether the suburb you are wanting to send to would be possible.

For deliveries of flowers in ‘The Hills District’ (Northwest Sydney) orders can be placed online with our sister business Vogue in a Vase.

www.vogueinavase.com.au

We appreciate your understanding during these difficult times.

Julie & the Send a Basket Team.

 

Standard Delivery Service Guidelines -

These time frames do not include day of ordering.

Longer distance deliveries (Country NSW / Interstate) need to be placed by 12.00pm to catch our long distance couriers for pick up that day.

(If your order is placed after 12.00pm, pick up may not be until the following business day)

For further information, please see our Terms and Conditions, located bottom of Web Page.

We do not deliver on Weekends or Public Holidays.

The exception is Mother’s Day weekend, or should Valentine’s Day fall on a weekend.

Sydney Metro Next Day
Outer Sydney Next Day
NSW Country 1 – 4 Business Days
ACT 1 – 2 Business Days
Victoria Metro 1 – 2 Business Days
Victoria 2 – 4 Business Days

Please note, these are delivery time estimates  –  any delays in delivery after your order is picked up by courier, are out of our control, and we cannot be held responsible.

Queensland 1 – 2 Business Days
Queensland – North or Country 2 – 4 Business Days
South Australia 2 – 4 Business Days
Tasmania 3 – 5 Business Days
Northern Territory 3 – 5 Business Days
Western Australia 3- 7 Business Days

Please note, these are delivery time estimates  –  any delays in delivery after your order is picked up by courier, are out of our control, and we cannot be held responsible.

No One Home Policy

lf there is no one home and we have access to a place we consider appropriate, we will leave the delivery in a shaded position in an area of reasonable visibility. If we do not consider it safe to leave at the home, we will attempt to leave with a neighbour. Although this rarely happens, if we cannot find a place we consider appropriate, we will return the delivery to our premises and contact the sender.

Incorrect or Insufficient Address Details

If we are supplied with an insufficient or incorrect delivery address, your delivery will be re-directed to the correct address or returned to us. Incorrect addressing is the responsibility of the purchaser. Couriers do charge for redirection or re-delivery.

Overseas Deliveries

Whilst we would love to offer our services to overseas destinations, we have found the cost, time delays, and in some cases quarantine regulations prevent us from sending from Australia. Should you wish to order to go overseas, we are happy to arrange this for you through Interflora. Interflora now has a lovely selection of Hampers to choose from which can be delivered to most countries within a reasonable time frame (normally within 48hours) Please phone us, and we will be more than happy to arrange this for you. Phone: 02 88503418 or 02 9899 9841.

Deliveries to Retirement Villages and Hospitals

Please note that while every effort is made to deliver directly to the recipient, due to Retirement Village, Nursing Homes and Hospital procedure, we may be required to leave the delivery at the main office and staff will take to the recipient.

Secure Apartments / Gated Communities / Houses

It is our policy, if possible, to phone ahead when delivering to secure addresses. The reason we do this, as when delivering to these premises, if there is no one home, we are unable gain access to leave the delivery, which then in turn incurs delays and extra costs. If you know the address you are sending to is a secured premise, please mention this in special instructions. SECURE APARTMENT BUILDINGS are multi tenant or owner buildings with automatic access doors. The owners of these units use a remote control device to open the gates to the car park, or an access code to use the main access door from the footpath. These buildings almost always have an intercom that alerts the occupant that someone is at the door. SECURE GATED COMMUNITIES are multi-tenant or owner units or villas with an automatic access gate. The owners use a remote control device or access code to open the gate to the community. These community living systems always have an intercom system that allows access by dialing the villa number. SECURE HOUSES / BUILDINGS are buildings with automatic gates. The owners of these houses use a remote control device to open the gates to enter the property. These fence/gate systems always have an intercom that alerts the occupant that someone is at the gate.

Terms and Conditions

By ordering with Send a Basket, you are agreeing to our terms and conditions, which are located at the bottom of each page on our website.

Christmas Deliveries

This is an extremely busy time for couriers.

Longer distance (Interstate / Country Areas from Sydney) may take a little longer to get to their destination than normal.

For deliveries within Sydney CBD and Metro areas of Sydney, your order should ideally be placed by 22nd December to ensure delivery before Christmas.

For Interstate deliveries please allow extra time on top of our normal guidelines.

**Send a Basket will dispatch your order in a time frame to arrive at it’s destination for your preferred delivery date, however once it leaves our premises, any unforeseen delivery delays after leaving us, are beyond our control.

Country or remote area orders may take a little longer to arrive so please make allowances for this.

Five Star Experience

Just wanted to send you a big thank you for delivering my mother’s birthday gift successfully. She loved the high quality of the fruit and was impressed with the balloons and chocolates. Thank you very much, I’ll certainly be using your service again!

Anne Babbs

Newsletter Signup

Stay notified with our specials!

** DUE TO CURRENT LOCKDOWN RESTRICTIONS THROUGHOUT AREAS OF AUSTRALIA - FRUIT BASKETS & FLOWERS ARE LIMITED DELIVERY AREAS ONLY - PHONE TO ENQUIRE 02. 88503418**