We are now open for Christmas Deliveries

Australia Wide Delivery

Australia Wide Delivery

Cancellation / Returns / Refunds Policy

Order Cancellation

We understand that plans can change. If you need to cancel an order, just let us know and we’ll do our best to assist you.

Once your order has left our premises, we’re unable to make any changes or cancellations. So please make sure you’re sure before it’s dispatched.

If we’re able to approve a cancellation, there will be a small $25.00 fee to cover administrative costs.

Just a heads up, we’re unable to cancel orders based solely on a change of mind.

Damaged Items

If your order arrives damaged, don’t worry, we’ve got you covered.

Please notify us within 24 hours of delivery if anything is damaged. This helps us sort things out faster.

To help us understand the issue better, please send us clear photos of the damaged goods.

Each damaged item is unique, and that’s why your photos are so important.

They help us decide whether to replace, refund, or credit the item.

Even if just one item in your package is damaged, we’ll take care of it.

Sometimes during transit, a little bit of wear and tear or minor scuffing on the external packaging might happen.

Just so you know, these small things aren’t covered for a refund or exchange. But don’t worry, we’re here to help with more significant issues!


If a refund is approved, we’ve got a smooth process for you.

All refunds go back to the original payment method, so you’re in good hands.

As soon as we agree on the refund, we’ll process it right away – usually on the same or next business day.

We’re here to help! Just a quick reminder to take a look at our Terms & Conditions to make sure we’re all on the same page.

If you have any questions, feel free to ask.

Five Star Experience

I just wanted to say thank you so very much for taking the time to send these pictures through to me. It is much appreciated. These flowers and fruit baskets you did for our staff were just beautiful!!! I sent it on to our directors and everyone thought so too.

Sarah Hall

Supporting Our Community

We love being part of our Community and helping out those in need as much as we can.
By placing your orders through Send a Basket, in 2023 you are helping us to support the following charities:

Along with these charities, we also support our local schools and community groups in their fund raising efforts.

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