BUSINESS HOURS AND DELIVERY RATES
Our normal hours of business are Monday to Friday, 8.00am-5.30pm, and Saturday morning from 8.30am-2.00pm. You are always welcome to visit our shop and showroom.
We are closed on Sundays and all public holidays.
Our email is checked several times a day during normal business hours.
Same day delivery is offered in the Sydney metro area but orders must be placed and accepted by 10.30am, otherwise delivery will be next day.
Limited courier services are available on Saturdays but can alter during peak periods eg. Christmas and Valentine's Day.
We do not deliver on Sundays. If you send an order for delivery on Sunday it will be delivered on Saturday, depending on availability of couriers.
Delivery Costs
On the first page of the check out you will be given 2 options for delivery. Standard or Express.
Standard Delivery – each state is listed and will have a delivery fee and an approximate time it will take for that delivery. All hamper deliveries can be tracked on line.
Express Delivery – Express delivery is next day delivery ( if ordered by 3pm) as per Australia Post Express delivery schedule. All parcels are tracked online.
Sydney Metro – same day if ordered by 10.30am, next day otherwise or as per instructions.
Where the known delivery fee is less than amount charged , we will add additional items to the basket. All long distant delivery hampers will be packed in presentation boxes and not baskets.
The rates below are for a standard size 5kg parcel. All larger hampers weighing more than 5 kg may have an additional delivery fee charged.Delivery Costs| State | Standard Cost | Express Cost | Please Note | | ACT | $25.00 | $35.00 | 2 business days. | | NSW | $15.00 | $32.50 | Sydney metro $15, outer metro $20. Actual fee charged is postcode dependant based on distance from shop. | | NSW Country | $25.00 | $30.00 | 1 to 4 business days | | NT | $35.00 | $65.00 | 4 business days | | Other | $75.00 | $75.00 | Applies to overseas orders only. Allow min 24 hours, normally 48 hours. Express delivery unavailable. | | QLD | $25.00 | $35.00 | 2 business days Sth Qld
4 business days Nth Qld | | SA | $27.50 | $40.00 | Standard 4 business Days | | TAS | $25.00 | $35.00 | 4 business days | | VIC | $25.00 | $37.50 | 2 business days | | WA | $35.00 | $60.00 | 4 business days |
Country orders may take a little longer to arrive so please make allowances for this.
Deliveries to retirement villages- please note that deliveries to retirement villages and nursing homes may be left at the main office and not delivered directly to the recipient thus delaying delivery.
All quoted prices are inclusive of GST.
Delivery cost is additional and all deliveries within the metro areas can be sent by special express couriers, but remember that the rates for this type of service are charged accordingly.
However if time is a factor PLEASE discuss it at the time order is placed.
Delivery charges and services overseas may vary, as does the exchange rates. Please allow a little time for delivery to far away lands.
CORPORATE AND PROMOTIONAL
Send a Basket is very experienced in preparing quantity orders for client and staff gifts and incentives. This service is available all year round but is especially popular at Christmas time, when a new range is launched to cater for this celebration.
All gifts are individually prepared, no matter how large the quantity. It has always been our policy to offer a personal service, in preference to the shrink wrap, one bow production assembly line method.
We can prepare gifts to your required specifications and arrange delivery too.
Please consider lead times when personalised promotional items are required since manufacturers and suppliers need time to quote as well.
All quantity orders require a 50% deposit on confirmation of the order with the balance due on date of delivery. Substantial quantities may attract some preferential opportunities.
We look forward to your inquiries. Please do not hesitate to visit, phone, fax or email us to discuss your ideas.
HOW TO PURCHASE AN ITEM USING OUR ONLINE CHECKOUT
Select the item you wish to purchase, click on buy and you will be directed to a larger view with a number of options. Select the option to buy and then proceed to the checkout.
First Page
This will show what you have ordered, the quantity and cost.
Next step is to nominate your payment method - either credit card, direct payment or cheque (please note the conditions on using either direct payments or cheque, using either of these methods will delay delivery ) and then your preferred shipping (delivery ) method. 2 options are available, Standard and Express, The costs and approximate delivery times are listed on this page.
Then you can confirm the details.
Second Page
You can fill in the recipient details with address, phone numbers etc, message and any special instructions.
Third Page
We then need all your details.
Once you have entered all your details, including your email and a password, you do not need to enter all this information again, just use your email and password and logon as an existing user.
Fourth Page
Confirm the contents of you cart, including the cost of the items purchased, the delivery charge and your details.
Enter your payment details
To process your order you must agree to the terms and condition of use of our web site.
You can then process your order.
You will then receive an email confirming the processing of your order and a payment receipt from eWay(www.eway.com.au) (secure payment gateway provider) including a Tax Invoice/Sales Receipt
Multiple Orders to Multiple Locations
This is easy using our web site.
After you have selected your products (as many as you require) you will be asked if they are to go to 1 location or to multiple locations. By selecting multiple, the next page will have each product listed with its own delivery details to be filled in. Fill each in then proceed to the next step as above. The delivery charge on multiple products going to the 1 location shall be - 1 full delivery fee for the 1st item, then ½ fee for each subsequent items.
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